FAQ — Frequently Asked Questions

TPD stands for Turns Per Day — the number of complete rotations your watch winder performs in 24 hours. Each automatic watch movement requires a specific number of daily rotations to remain fully wound. Setting the correct TPD is essential: too low and your watch may stop; too high puts unnecessary stress on the rotor. Most automatic watches require between 500 and 900 TPD.

The table below lists recommended TPD settings derived from manufacturer documentation, authorised service centre guidelines, and the watch collector community. When uncertain, use the middle of the recommended range with bi-directional rotation.

This is a widely debated topic. The concern raised by some ADs almost always relates to low-quality winders with uncontrolled or incorrectly set TPD — not to quality winders properly configured for your movement. A correctly programmed winder replicates natural wrist motion and is accepted as safe by independent watchmakers and the serious collector community. The critical variable is using a winder with a transparent, configurable TPD — which is precisely the standard Brummell Winders is built to.

Each Brummell Winders unit includes a user manual with step-by-step programming instructions. Generally: press and hold the settings button to enter programming mode, use +/- to select TPD, then select rotation direction (CW / CCW / Bi-directional). Confirm and exit. Your settings are saved even after unplugging. For assistance, contact support@brummellwinders.com — we reply within two business days.

Yes. Your winder must be used with the power adapter and accessories included in the original packaging, or with accessories we have approved in writing. Using third-party adapters or voltage converters voids the 2-Year Limited Motor Warranty, and damage caused by power surges or electrical incompatibility is excluded from it.

You have a legal right to cancel your order within 14 days of receiving it, without giving any reason, and to receive a full refund of the price you paid together with the standard delivery cost. On top of that, our 30-Day Peace of Mind Guarantee voluntarily extends the window to 30 days from delivery.

For change-of-mind returns you arrange and pay for return shipping. To start, email support@brummellwinders.com with your order number — our return address is issued per order, so please wait for it before sending anything back. Full details are on our Return & Refund Policy page.

Yes. You are entitled to examine and handle the goods as you reasonably would in a shop in order to establish their nature, characteristics and functioning — that includes unpacking the product, inspecting it, and switching it on to check that it works. Doing so does not affect your right to cancel or to a refund.

If the goods are handled beyond what is necessary for that purpose and their value is reduced as a result — visible wear, missing components, damage caused after delivery, or a product returned without its packaging — we may deduct an amount reflecting that reduction from your refund. We will always tell you the amount and the reason before processing.

Our voluntary 30-Day Peace of Mind Guarantee applies, and you choose one of three resolutions: an exchange for the same or an equivalent model (no fee), a store credit equal to 100% of your purchase price, valid 12 months (no fee), or a refund to your original payment method, subject to a 15% restocking fee. That fee applies only to requests made after day 14 under this voluntary guarantee — never to a cancellation within the first 14 days, and never to a faulty item.

Within 30 days of delivery, if the goods are faulty you have the short-term right to reject them and receive a full refund, with no restocking fee. Between 30 days and 6 months, you are entitled to a repair or replacement; if that is unsuccessful you are entitled to a refund, which may be reduced to reflect the use you have had. In all of these cases we cover the full cost of return — contact us before shipping and we will provide a prepaid return label.

We sincerely apologise. Contact support@brummellwinders.com with your order number and a photograph of the item received. We will send the correct product and collect the incorrect one at no cost to you.

For change-of-mind returns and cancellations, you arrange and pay for return shipping. You may choose any carrier; we recommend a tracked and insured service, as the goods remain your responsibility until they reach us. We cover the full cost of return where the item is faulty, damaged on arrival, not as described, or where we sent you the wrong item.

Once we have received the goods back — or you have provided proof that you have sent them — we issue your refund within 14 days, and in most cases within 5–7 business days of the goods arriving. Refunds are always made to your original payment method. Your bank or card issuer may take additional time to show the funds.

All motorised watch winders purchased directly from brummellwinders.com include a 2-Year Limited Motor Warranty covering defects in the motor and winding mechanism for 24 months from delivery. Non-motorised items — watch boxes, rolls, trays, and stands — are not covered by it, but remain protected by your statutory rights. The warranty is separate from the return policy and is offered in addition to your legal rights. Full terms, eligibility criteria, and the claim process are on our Warranty page.

We deliver to addresses in the United Kingdom. If you are unsure whether we can reach your location, contact us at support@brummellwinders.com before ordering.

Delivery is free on all orders, with no minimum spend, and every parcel is dispatched with tracking.

Orders are processed within 1–2 business days of payment confirmation. We operate a fulfilment network across the United Kingdom, Europe, the United States, and Asia, and the warehouse used for your order depends on the model ordered and current stock, so estimated times vary by product:

Dispatched from the United Kingdom: 4–10 business days
Dispatched from Europe: 6–10 business days
Dispatched from the United States: 7–12 business days
Dispatched from Asia: 12–20 business days

These are estimates after dispatch, not guarantees, and may vary with carrier workload and customs clearance. A tracking number is emailed once your order ships. Full terms are on our Shipping Policy page.

If you order multiple items they may be dispatched separately from different fulfilment centres and arrive at different times, each with its own tracking number. This is not an error. Please check all your tracking numbers before contacting us — and if anything looks wrong, get in touch and we will investigate.

Orders dispatched from outside the United Kingdom may be subject to import VAT, customs duty, and handling fees charged on delivery. These charges are set by HMRC and the carrier, are not included in the price you pay us, and are the responsibility of the recipient. We have no control over them and cannot predict them in advance. If you would like an estimate before ordering, we recommend contacting HMRC or your carrier.

Please allow up to 72 hours from your dispatch email for tracking to become active on the carrier's system. If there is still no movement after that, contact support@brummellwinders.com. If your tracking shows no movement for more than 10 consecutive business days and the parcel has not been marked as delivered, we will open an investigation with the carrier on your behalf — these typically take 7–21 business days. If the parcel cannot be located, we will send a replacement or issue a full refund.

Your goods remain at our risk until they are delivered into your physical possession, or into the possession of a person you have identified to take delivery. Contact support@brummellwinders.com and we will take it from there. Before you do, it usually speeds things up to check with anyone else at the address, look for a safe-place or neighbour delivery note, and check with your local delivery office — carriers frequently mark a parcel delivered a short time before it physically arrives.

Photograph the outer packaging and the damaged product before unpacking further, and keep all packaging materials. Then open a damage claim directly with the carrier within 48 hours — carriers bear primary liability for transit damage and impose short deadlines. Email us at the same time at support@brummellwinders.com with your order number, photographs, and carrier claim reference, and we will supply whatever dispatch documentation the carrier requires. If your claim is not resolved within 14 days, or is rejected without proper justification, come back to us and we will escalate it directly with the carrier as the account holder.

Address changes are only possible before dispatch. Contact us immediately at support@brummellwinders.com if you need to update your address. We will try to intercept the shipment if it has not yet been dispatched, but we cannot guarantee changes once an order is in transit, and additional shipping costs arising from an address correction will be charged to the customer.

If your order has not yet been dispatched, contact support@brummellwinders.com with your order number and we will cancel it and refund you in full, with no fee and nothing to return. If it has already been dispatched, your 14-day right to cancel still applies from the day you receive the goods — see our Return & Refund Policy.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna. All transactions are processed through Shopify's PCI DSS Level 1 certified payment infrastructure. Brummell Winders does not store your payment card details at any point.

All prices are displayed in Pounds Sterling (GBP £). The price shown is the total price payable to us for the product. Import VAT or customs duty may apply separately on delivery for orders dispatched from outside the UK — see the Shipping tab.

A shipping confirmation email with your tracking number and link is sent once your order ships. If you have not received it within 5 business days, check your spam folder or contact support@brummellwinders.com.

Yes. brummellwinders.com is secured with SSL/TLS encryption (HTTPS). All payments are processed through Shopify's PCI DSS Level 1 certified payment infrastructure — the highest standard for payment security. Your financial data is never stored on our servers. See our Privacy Policy for how we handle your personal data.

We aim to respond to every enquiry within two business days. You can reach us by email at support@brummellwinders.com, for general enquiries at contact@brummellwinders.com, or by phone and WhatsApp on +44 7868 106283, Monday to Friday, 9:00 – 18:00 UK time.