Shipping Policy

Last Updated: August 2026

1. Company Identity

This Shipping Policy applies to all orders placed on brummellwinders.com, operated by MANOLI CORP LLC, trading as Brummell Winders, a limited liability company registered in the State of New Mexico, USA. Registered address: 1209 Mountain Road Pl NE Ste H, Albuquerque, NM 87110, USA.

It should be read alongside our Terms of Service and Return & Refund Policy.

2. Order Processing

All orders are processed within 1–2 business days (Monday to Friday, excluding public holidays in the country of dispatch) from the date payment is confirmed. Orders placed at weekends or on public holidays are processed on the next business day.

You will receive a shipping confirmation email with your tracking number once your order has been dispatched.

3. Delivery Timeframes

Brummell Winders operates a fulfilment network across the United Kingdom, Europe, the United States, and Asia. The warehouse used for your order is selected according to the model ordered and current stock availability, which means estimated delivery times vary by product.

Dispatched from	Estimated delivery to the UK
United Kingdom	4–10 business days
Europe	6–10 business days
United States	7–12 business days
Asia	12–20 business days

These are estimates after dispatch, not guarantees. Actual delivery times may vary depending on carrier workload, customs clearance, and other factors beyond our control. Business days are Monday to Friday, excluding public holidays in the country of dispatch.

4. Fulfilment & Warehousing

The dispatch location for your order is selected automatically based on product availability and destination. As a result, your order may ship from a different region than expected, and two orders for different models may not ship from the same place.

This does not affect your rights under this policy, our Return & Refund Policy, our 2-Year Limited Motor Warranty, or any applicable consumer protection law.

5. Split Shipments

⚠ Important — Split Shipments: If you order multiple items, they may be dispatched separately from different fulfilment centres and arrive at different times. This is not an error. If one parcel has arrived and another has not, please check all your tracking numbers before contacting us — and if anything looks wrong, get in touch and we will investigate.

6. Shipping Costs

Free shipping on all orders — no minimum spend. Brummell Winders covers all standard shipping costs to the United Kingdom regardless of order value, and every order is dispatched with tracking.

7. Order Availability

Brummell Winders reserves the right to refuse or cancel any order in the following circumstances: (i) the destination is subject to trade restrictions or sanctions; (ii) reliable shipping services are not available to the destination; (iii) regulatory or compliance barriers prevent lawful delivery.

In such cases we will notify you by email within 3–5 business days of the order being placed, and you will receive a full refund to your original payment method within 5–7 business days.

8. Customs, Duties & Taxes

Orders dispatched from outside the United Kingdom may be subject to import VAT, customs duty, and handling fees charged on delivery. These charges are set by HMRC and the carrier, are not included in the price you pay us, and are the responsibility of the recipient.

We have no control over these charges and cannot predict them in advance. If you would like an estimate before ordering, we recommend contacting HMRC or your carrier.

If a parcel is refused on delivery and returned to us, we will refund the price of the goods once the parcel reaches us, less the cost of the return shipment.

9. Order Tracking

A tracking number will be emailed to you at dispatch. Please allow up to 72 hours from that email for tracking information to become active on the carrier's system. If your tracking number shows no movement after 72 hours, please contact us at support@brummellwinders.com.

10. Lost or Missing Parcels

If your tracking shows no movement for more than 10 consecutive business days and the parcel has not been marked as delivered, please contact us. We will open an investigation with the carrier on your behalf.

Investigations typically take 7–21 business days to resolve. If the parcel cannot be located, we will send you a replacement or issue a full refund. Where a parcel is undeliverable because of incorrect address information provided at checkout, Section 13 applies.

11. Marked as Delivered but Not Received

Your goods remain at our risk until they are delivered into your physical possession, or into the possession of a person you have identified to take delivery. If your tracking shows "Delivered" but you have not received the parcel, contact us at support@brummellwinders.com and we will take it from there.

Before contacting us, it usually speeds things up to check with anyone else at the address, look for a safe-place or neighbour delivery note, and check with your local delivery office — carriers frequently mark a parcel delivered a short time before it physically arrives.

12. Damaged Parcels

Shipping carriers bear primary liability for damage occurring in transit, so the fastest route to a resolution is almost always a claim opened directly with the carrier. If your order arrives damaged, please follow these steps in order:

Photograph everything: take clear photographs of the outer packaging and the damaged product before unpacking further. Keep all packaging materials — the carrier will usually require them as evidence.

Open a claim with the carrier within 48 hours: contact the delivery company shown on your tracking information and file a damage claim directly with them. Most carriers impose a short deadline for transit damage, so this step should come first and without delay.

Tell us at the same time: email support@brummellwinders.com with your order number, your photographs, and your carrier claim reference. We will supply any dispatch documentation, weight records, or proof of packing the carrier asks for to support your claim.

If the carrier stalls, come back to us: if your claim has not been resolved within 14 days, or the carrier rejects it without proper justification, contact us again. At that point we escalate the case directly with the carrier as the account holder, which carries considerably more weight than an individual claim, and we will not leave you without a resolution.

We may request additional photographs or information at any stage, and we reserve the right to await the outcome of the carrier claim before authorising a replacement or credit. Following this process does not affect your rights under our Return & Refund Policy.

13. Incorrect Delivery Address

Please make sure your delivery address is accurate and complete at checkout. We are not responsible for orders delivered to an incorrect address supplied by the customer at the time of purchase.

If you spot an error in your address, contact us immediately at support@brummellwinders.com. We will try to intercept the shipment if it has not yet been dispatched, but we cannot guarantee address changes once an order is in transit. Additional shipping costs arising from an address correction will be charged to the customer.

14. Force Majeure

Brummell Winders shall not be liable for any delay or failure to deliver orders resulting from circumstances beyond our reasonable control, including but not limited to: carrier strikes or labour disputes, extreme weather, natural disasters, port or customs blockages, government-imposed trade restrictions, sanctions, pandemics, cyberattacks affecting logistics networks, or any other event of force majeure.

In such circumstances, estimated delivery timeframes are suspended. We will communicate updates as information becomes available and will work in good faith to fulfil all pending orders as soon as conditions permit.