Terms of Service

Last Updated: August 2026

These Terms of Service govern your use of brummellwinders.com and all purchases made through it. By accessing our website or placing an order, you agree to be bound by these Terms. Please read them carefully before proceeding.

1. Who We Are

Brummell Winders is a trading name of MANOLI CORP LLC, a limited liability company registered in the State of New Mexico, United States of America. MANOLI CORP LLC is the seller and contracting party for every order placed on this website.

We aim to respond to every enquiry within two business days.

2. Acceptance of Terms

By accessing or using brummellwinders.com, creating an account, or completing a purchase, you confirm that you: (i) are at least 18 years of age; (ii) have the legal capacity to enter into a binding agreement; and (iii) agree to these Terms of Service in full. If you do not agree, you must not use this website or place any order.

These Terms are incorporated by reference into, and should be read alongside, our Return & Refund Policy, Shipping Policy, 2-Year Motor Warranty, and Privacy Policy, all of which form part of the agreement between you and Brummell Winders.

3. Pricing & Payment

All prices are displayed in Pounds Sterling (GBP £). The price shown is the total price payable to us for the product.

VAT and import charges. Some orders can be dispatched from our fulfilment network outside the United Kingdom, which means import VAT and/or customs duty may be charged by UK customs on delivery and are payable by the recipient. These charges are set by HMRC and the carrier, are outside our control, and are not included in the price you pay us. See our Shipping Policy for full details.

We accept Visa, Mastercard, American Express, PayPal, Apple Pay, Google Pay, and Klarna. All transactions are processed through Shopify's PCI DSS Level 1 certified payment infrastructure. Brummell Winders does not store your payment card details at any point.

We make every effort to ensure pricing accuracy. In the event of an obvious pricing error, we reserve the right to cancel any order placed at the incorrect price and will notify you promptly by email, refunding any payment received in full within 5 business days.

Unless explicitly stated otherwise, promotional offers, discount codes, and gifts-with-purchase are not combinable with one another and may not be stacked on a single order.

4. Product Information & Accuracy

We take care to describe our products accurately. Dimensions, materials, motor specifications, and TPD (Turns Per Day) ranges published on each product page are correct to the best of our knowledge at the time of publication.

Product photography is representative rather than exact. Because our winders and cases are finished in natural materials such as wood, leather, and marble, minor variations in grain, colour, and finish between individual units are inherent to the material and are not defects. We may also introduce small design refinements between production batches.

If a product you receive differs materially from its description on our website, this is treated as a fault and your rights under the Return & Refund Policy and the Consumer Rights Act 2015 apply in full.

5. Orders

When you place an order, you make an offer to purchase. We reserve the right to accept or decline any order at our reasonable discretion. An order confirmation email does not constitute acceptance; your order is accepted, and the contract between us is formed, when we dispatch the product and send you a shipping confirmation.

We may cancel or refuse an order where: (i) a product is out of stock; (ii) we have reasonable grounds to suspect fraudulent or unauthorised activity; (iii) an obvious pricing error has occurred; or (iv) we are unable to ship lawfully to your location. In such cases, any payment received will be refunded in full within 5 business days.

6. Delivery

Orders are processed within 1–2 business days of payment confirmation. Delivery to the United Kingdom is free of charge on all orders, with no minimum spend, and every parcel is dispatched with tracking.

Brummell Winders operates a fulfilment network across the United Kingdom, Europe, the United States, and Asia. The warehouse used for your order is selected according to the model ordered and current stock availability, which means estimated delivery times vary by product:

Dispatched from Estimated delivery to the UK
United Kingdom 4–10 business days
Europe 6–10 business days
United States 7–12 business days
Asia 12–20 business days

These are estimates after dispatch, not guarantees, and may be affected by carrier workload and customs clearance. If you order several items they may arrive in separate parcels with separate tracking numbers. Full terms are set out in our Shipping Policy.

Goods remain at our risk until they are delivered into your physical possession, or into the possession of a person identified by you to take delivery.

7. Your Right to Cancel, Returns & Refunds

If you are a consumer, you have a legal right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel your order within 14 days of the day you receive the goods, without giving any reason. To cancel, email support@brummellwinders.com with your order number.

Return costs. If you cancel, you must send the goods back to us within 14 days of telling us that you wish to cancel. You are responsible for arranging and paying for return shipping. We recommend using a tracked and insured service, as the goods remain your responsibility until they reach us. 

You are entitled to examine and handle the goods as you reasonably would in a shop, in order to establish their nature, characteristics and functioning. If the goods are handled beyond what is necessary for that purpose and their value is reduced as a result, we may deduct that reduction from your refund.

We will refund the price you paid, together with the standard delivery cost, within 14 days of receiving the goods back or of receiving proof that you have sent them, whichever is earlier. Refunds are issued to your original payment method.

Our 30-Day Peace of Mind Guarantee. On top of your statutory 14-day right, we voluntarily extend the window to 30 days from delivery. This is an additional commercial guarantee offered by us — it adds to your legal rights and does not reduce or replace them in any way.

The full procedure is set out in our Return & Refund Policy, which is incorporated into these Terms by reference.

8. Warranty & Your Statutory Rights

Our 2-Year Limited Motor Warranty covers defects in the motor and winding mechanism of motorised products purchased directly from brummellwinders.com, for 24 months from the date of delivery.

The warranty does not cover: accidental damage; misuse or operation outside the published TPD range; damage from liquid, humidity, or power surges; unauthorised repair or modification; cosmetic wear such as scratches, fading, or pillow wear; or non-motorised items such as watch boxes, rolls, and stands.

To make a claim, email support@brummellwinders.com with your order number, a description of the fault, and supporting photographs or video. Full conditions are set out in the Warranty Policy.

This warranty is offered in addition to, and does not replace or reduce, your legal rights. Under the Consumer Rights Act 2015, goods supplied to you must be of satisfactory quality, fit for purpose, and as described. Nothing in these Terms or in our Warranty affects those rights. 

9. Watch & Personal Property Disclaimer

IMPORTANT — READ BEFORE USE: Subject to Section 13 below, Brummell Winders and MANOLI CORP LLC accept no liability for damage, loss, deterioration, scratching, demagnetisation, or malfunction of any watch, timepiece, or other personal property placed in or near a Brummell Winders product, where such damage does not result from a breach of our obligations to you. It is your responsibility to verify the correct TPD settings for your specific watch before use. Full disclaimer in the Warranty Policy.

10. Intellectual Property

All content on brummellwinders.com — including text, photographs, graphics, logos, product names, brand names, interface designs, and videos — is the exclusive property of MANOLI CORP LLC or its licensors and is protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit any content from this website without our express prior written permission. Unauthorised use may give rise to a claim for damages.

11. Prohibited Uses

You agree not to use this website to:

  • Violate any applicable law or regulation
  • Submit false, fraudulent, or misleading information
  • Harvest or scrape data by automated means
  • Transmit any malicious code, virus, or disruptive technology
  • Circumvent any security measures
  • Infringe the intellectual property rights of Brummell Winders or any third party
  • Place orders with intent to resell without prior written authorisation

12. Third-Party Links & Services

Our website may contain links to third-party websites, including carrier tracking portals and social media platforms. These links are provided for convenience only. Brummell Winders has no control over and accepts no responsibility for the content, privacy practices, or availability of any third-party site. Access to such sites is at your own risk.

13. Our Liability

Nothing in these Terms excludes or limits our liability for: death or personal injury caused by our negligence; fraud or fraudulent misrepresentation; any breach of your statutory rights under the Consumer Rights Act 2015 in relation to goods that must be of satisfactory quality, fit for purpose and as described; defective products under the Consumer Protection Act 1987; or any other liability that cannot lawfully be excluded or limited.

Subject to the above, and to the fullest extent permitted by law:

  • We are responsible for loss or damage you suffer that is a foreseeable result of our breaking these Terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable
  • Our total liability for any claim arising from your use of this website or any purchase shall not exceed the original purchase price paid for the product giving rise to the claim
  • We do not supply products for business use. If you use a product for any commercial or business purpose, we have no liability to you for loss of profit, loss of business, business interruption, or loss of business opportunity
  • We make no warranty that this website will be available without interruption or free of errors

14. Complaints & Dispute Resolution

14.1 Contact us first

If something has gone wrong, please contact us at support@brummellwinders.com or on +44 7868 106283 with your order number and a description of the issue. We aim to acknowledge every complaint within 2 business days and to resolve it within 14 days.

14.2 If we cannot resolve it

If we are unable to resolve your complaint, you may seek free, impartial advice from Citizens Advice on 0808 223 1133 or at citizensadvice.org.uk. Nothing in this section prevents you from bringing legal proceedings.

15. Governing Law & Jurisdiction

These Terms and any dispute or claim arising out of them, their subject matter, or their formation are governed by the law of England and Wales.

You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. If you live in Scotland, you may bring proceedings in either the Scottish or the English courts. If you live in Northern Ireland, you may bring proceedings in either the Northern Irish or the English courts.

Nothing in these Terms limits any rights you may have under the mandatory consumer protection laws of your country of residence that cannot be excluded by agreement.

16. Severability

Each paragraph of these Terms operates separately. If any court or relevant authority decides that any provision is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

17. Changes to These Terms

We may update these Terms of Service from time to time. When we make material changes, we will update the effective date at the top of this page. The version of these Terms that applies to your order is the version in force on the date your order is placed, so later changes will never apply retroactively to a purchase you have already made.

18. Contact