Return & Refund Policy

Last Updated: August 2026

1. Scope & Who We Are

This Return & Refund Policy applies to all orders placed on brummellwinders.com, operated by MANOLI CORP LLC, trading as Brummell Winders. It should be read alongside our Terms of Service and 2-Year Limited Motor Warranty.

This policy sets out two separate things: your legal rights as a consumer, which we cannot reduce, and our additional commercial guarantee, which we offer voluntarily on top of them.

2. Your 14-Day Right to Cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel your order within 14 days of the day you receive the goods, without giving any reason.

To cancel, simply tell us before the 14 days are up — by email to support@brummellwinders.com, or using the model cancellation form in Section 13.

During these 14 days: you are entitled to a full refund of the price you paid, together with the standard delivery cost, issued to your original payment method. You must send the goods back within 14 days of telling us you wish to cancel.

3. Our 30-Day Peace of Mind Guarantee

Beyond the statutory 14-day period, we voluntarily extend our return window to 30 days from delivery. This is a commercial guarantee offered by Brummell Winders. It adds to your legal rights and does not reduce or replace them in any way.

For return requests made between day 15 and day 30, we offer the following resolutions:

Option A — Product Exchange

We replace your item with the same model or an equivalent product. No fee applies. Return shipping of the original item is at your expense. The replacement is dispatched within 14 business days of the returned product arriving at our warehouse.

Option B — Store Credit

We issue a store credit equal to 100% of your purchase price, valid for 12 months from the date of issuance and applicable to any product on brummellwinders.com. No fee applies.

Option C — Refund

We refund to your original payment method, subject to a 15% restocking fee deducted from the refund amount. This fee covers the operational costs of return logistics, inspection, reconditioning and restocking of heavy goods, and applies only to requests made after day 14 under this voluntary guarantee.

4. Condition of the Goods

You are entitled to examine and handle the goods as you reasonably would in a shop in order to establish their nature, characteristics and functioning. This includes unpacking the product, inspecting it, and switching it on to check that it works. Doing so does not affect your right to cancel or to a refund.

If the goods are handled beyond what is necessary for that purpose and their value is reduced as a result — for example visible wear, missing components, damage caused after delivery, or a product returned without its packaging — we may deduct an amount reflecting that reduction in value from your refund. We will always tell you the amount and the reason before processing.

To keep any deduction to a minimum, please return the product in its original packaging with all accessories, inserts and documentation where possible.

5. How to Return an Item

1
Tell us. Email support@brummellwinders.com with your order number and, if you wish, the reason for your return. Within the first 14 days your cancellation takes effect as soon as you send this message.
2
Receive your return instructions. We will reply within two business days with the return address and any packing instructions. Our return address is issued per order rather than published, so please wait for it before shipping anything back.
3
Send the goods back. Pack the item securely, ideally in its original packaging, and send it within 14 days of telling us you wish to cancel. We recommend a tracked and insured service, as the goods remain your responsibility until they reach us.
4
Inspection and refund. We inspect returned goods within 3–5 business days of arrival and email you the outcome. Your refund or chosen resolution is then processed as described in Section 8.

6. Return Shipping Costs

For change-of-mind returns and cancellations, you are responsible for arranging and paying for return shipping. You may choose any carrier; we recommend a tracked and insured service, as the goods remain your responsibility until they reach us.

We cover the full cost of return in the following cases:

  • The item is faulty, damaged on arrival, or not as described
  • We sent you the wrong item

In those cases we will provide a prepaid return label, or reimburse your reasonable return postage on production of a receipt. Please contact us before shipping so we can arrange this.

7. Faulty, Damaged or Incorrect Items

Your rights under the Consumer Rights Act 2015 apply in addition to everything above. Goods must be of satisfactory quality, fit for purpose, and as described.

  • Within 30 days of delivery: if the goods are faulty, you have the short-term right to reject them and receive a full refund. No restocking fee applies.
  • After 30 days and within 6 months: you are entitled to a repair or replacement. If that is unsuccessful, you are entitled to a refund, which may be reduced to reflect the use you have had.
  • Damaged on arrival: please contact us with photographs of the outer packaging and the product as soon as you can, ideally within 48 hours of delivery, so we can pursue the carrier while the evidence is fresh.
  • Wrong item shipped: we will send the correct product and collect the incorrect one.

If your product develops a motor fault later in its life, our 2-Year Limited Motor Warranty may also apply.

8. Refunds & Timescales

Once we have received the goods back, or you have provided proof that you have sent them:

  • We will issue your refund within 14 days, and in most cases within 5–7 business days of the goods arriving
  • Refunds are always made to your original payment method
  • Where you cancel under Section 2, we refund the price paid plus the standard delivery cost you paid on the original order
  • Any deduction for reduced value (Section 4), or the 15% fee where Option C of Section 3 applies, is stated to you in writing before processing
  • Your bank or payment provider may take additional time to show the funds — this is outside our control

9. Cancelling Before Dispatch

If your order has not yet been dispatched, contact support@brummellwinders.com with your order number and we will cancel it and refund you in full, with no fee and nothing to return.

If the order has already been dispatched, your 14-day right to cancel under Section 2 still applies from the day you receive the goods.

10. Returns from Outside the United Kingdom

If you are returning a product from outside the UK, please mark the parcel clearly as "Returned Goods" on all customs documentation to avoid import duties being assessed on arrival. Where the return is a change-of-mind return, any customs duties or import taxes on the return shipment are your responsibility.

11. Items We Cannot Accept

Under our voluntary 30-day guarantee, we are unable to accept:

  • Products damaged after delivery through misuse, accident, or unauthorised modification
  • Products returned more than 30 days after the delivery date
  • Products returned without prior contact, where we have been unable to identify the order.

12. Our Liability

Subject to the above, and to the fullest extent permitted by law, our maximum liability in connection with any return shall not exceed the original purchase price paid for the product in question, and we are not liable for loss or damage that is not a foreseeable result of our breaking this policy.

13. Model Cancellation Form

You do not have to use this form, but you may if you wish. Complete it and email it to support@brummellwinders.com.

To: Brummell Winders, MANOLI CORP LLC, support@brummellwinders.com

I hereby give notice that I cancel my contract of sale for the following goods:

Order number: ____________________
Ordered on / received on: ____________________
Name of consumer: ____________________
Address of consumer: ____________________
Date: ____________________

14. Contact

For all return and refund enquiries, please contact our customer support team:

We aim to respond to every enquiry within two business days.